Where are the Breakdowns? Surveying Unsuccessful and Failed Uses of Data
From The Theme POTENTIAL, PERFORMANCE AND PRODUCTIVITY WHAT IF What if we could better understand best practices for data analytics? WHAT WE SET OUT TO DO We set out to illuminate the processes and practices through which individuals from diverse professional backgrounds enact data analytics. Specifically, we conducted an organizational field study to investigate how […]
Harnessing Positive Externalities in Network Services
From The Theme MOBILE AND ALTERNATIVE FORM FACTOR DEVICES WHAT IF What if we could improve wireless network services and revenues by exploring the positive, as well as negative, externalities generated by the presence of additional network users? WHAT WE SET OUT TO DO We set out to better understand how networks and consumers benefit […]
Leveraging Team Information Interactions to Reveal Project Workflows
From The Theme KNOWLEDGE WORKER PRODUCTIVITY WHAT IF What if we could improve the productivity of knowledge workers by developing information management tools that are capable of communicating design processes? WHAT WE SET OUT TO DO We set out to develop a tool that contributed to knowledge workers’ process and productivity by providing project teams […]