A Journey from Islands of Knowledge to Mutual Understanding in Global Business Meetings
Led by Kincho Law and Renate Fruchter, School of Engineering
The research team of Renate Fruchter, Kincho Law and Leonard Medlock investigated the most important elements to create mutual understanding among team members making collaborative decisions in creative global business meetings. Focusing on two use cases – a globally distributed class and a large organization – the team implemented localizations of a prototype system. This system allows team members to build awareness of their individuals’ local conditions, and make these conditions transparent and visible to the rest of their team. Some of the intended outcomes of the project included feedback mechanisms and metrics that indicated the “engagement potential” of each team member and the team as a whole. This provided feedback that nudged all team members of a group towards alignment of expectations and synchronicity of engagement levels.
Presentation from the mediaX “Science & Technology of Feedback Conference”