Creating Trust and Trustworthiness in Digital Institutions

Margaret Levi is the Sara Miller McCune Director of the Center for Advanced Study in the Behavioral Sciences (CASBS), Professor of Political Science, and Senior Fellow of the Woods Institute for the Environment, Stanford University. She is also the Jere L. Bacharach Professor Emerita of International Studies, University of Washington. She has been honored with election to the National Academy of Sciences in 2015, the American Academy of Political and Social Sciences in 2016, and American Academy of Arts and Sciences in 2001, and with selection as a John Simon Guggenheim fellow, Phi Beta Kappa fellow, and CASBS fellow. During 2004-5, she served as president of the American Political Science Association. In her talk, Margaret looks at…

1. Trust of institutions is the result of an interaction between citizens and institutions about something particular – not generic or innate.
2. Institutional trustworthiness is often multi-dimensional -it can be trustworthy in some regards and not others.
3. Citizen perceptions are affected by other things than reality.
4. Behavioral measures are better than surveys.