Knowledge Worker Productivity

KNOWLEDGE WORKER PRODUCTIVITY

What insights about people and technology are needed to develop metrics that can be used to measurably increase the productivity of knowledge workers?

Overview

As technology evolves, workplace systems and practices also evolve, shaping how people engage, work, and communicate with others. At mediaX, we are interested in the future of knowledge worker productivity and have sponsored groundbreaking research activities focused on exploring the impact that technology has on the workplace. This initiative is in response to the intense global competition fueled by exponential technology growth that is reshaping industries across sectors.

Background

The Internet has leveled the playing field for people to gain access to information. However, a serious productivity gap exists between available knowledge and how it is used. It is no longer enough to have specialized skills, if those skills are not utilized based on context. Unfortunately, many enterprises and organizations fail to fully engage the energy and intellect of the employees they compete to attract and retain. This is problematic, as these underused knowledge workers feel less motivated to innovate, and therefore feel deterred from using their knowledge more creatively. At the same time, this challenge also creates an opportunity for enterprises and organizations to understand how to capture, process, and use knowledge creatively.

Research Initiatives

Jeremy Bailenson; Detecting States of Mind Through Non-verbal Behavior Using the Microsoft Kinect

Renate Fruchter; A Journey from Islands of Knowledge to Mutual Understanding in Global Business Meetings

Roy Pea; The Utility of Calming Technologies in Integrative Productivity

Under the Knowledge Worker Productivity Research Theme, projects sponsored earlier by mediaX have provided a foundation of insights needed to transcend disciplinary approaches. They have also helped to increase and measure knowledge-based productivity gains. This is in response to the intense global competition fueled by exponential technology growth that is reshaping the corporate landscape. This research theme is also inspired by the desire for resilience in innovation. By empowering thinkers and doers, tools in collaborative environments allow researchers to share and test their mental models rapidly, and amplify their productivity systematically.