Susan Stucky leverages strategy and implementation planning to develop new ways of working. The introduction of new technology or new processes disrupts current work practices in any organization. Too often new work practices are left to evolve on their own, resulting in ways of working that don't align with strategic intent. Now there are principles, methods and yes, process, to help ensure successful adoption. These are based on several decades of experience in both large organizations and small. They are based on innovative perspectives such as design thinking, service-dominant logic and decades of experience in managing change.